Contact information
Contact Us
STEPORA — UAE
We're Here to Help
Have a question about your order, need help with sizing, or just want to know more about STEPORA? We're a UAE-based team and we answer every message personally — no bots, no automated responses.
The Fastest Way to Reach Us
getstepora@gmail.com For non-urgent enquiries, order issues, or refund requests. We respond within 24-48 hours on business days.
Our Hours
| Day | Hours |
|---|---|
| Sunday | Closed |
| Monday | 9am – 6pm |
| Tuesday | 9am – 6pm |
| Wednesday | 9am – 6pm |
| Thursday | 9am – 6pm |
| Friday | 9am – 6pm |
| Saturday | Closed |
Messages received outside business hours will be answered first thing the following business day.
What Can We Help You With?
Order tracking Send us your order number on WhatsApp and we'll give you a real-time update on where your order is.
Sizing help Not sure which size to order? Send us your shoe size and we'll tell you exactly which STEPORA size to get and how to trim it for the perfect fit.
Refund or return request Send us your order number and a photo of the product on WhatsApp or email. We'll process your request within 5–10 business days. Full details in our [Refund Policy].
Product questions Want to know if STEPORA will work for your specific condition, shoe type, or job? Message us — we'll give you an honest answer.
Feedback and complaints We take every piece of feedback seriously. If something went wrong with your order or experience, tell us directly and we'll make it right.
Follow Us
Stay up to date with new products, customer stories, and UAE foot health tips.
Instagram: [@Stepora.ae]
TikTok: [@Stepora.ae]
Based in the UAE
STEPORA is a UAE-based brand built for UAE workers — nurses, warehouse staff, retail teams, teachers, and anyone standing on hard floors all day. When you message us you're talking to someone who understands your world.
We aim to respond to every message within a few hours during business hours. For urgent order issues, WhatsApp is always the fastest way to reach us.